From rebooking to getting a cash refund, here are some pro tips.
Flights may get canceled for any number of reasons, from airline staff shortages to standard weather delays. Unexpected issues could arise any time you fly, but that’s the (small) price you pay for the countless joys of travel. Even when your flight is canceled or delayed, there are a few things you can do to turn the day around. From rebooking to requesting a refund, travel expert Scott Keyes, the founder of Going, shares his tips for surviving hectic times in air travel.
How to Find Out If Your Flight Is Delayed or Canceled
If you’ve provided sufficient contact information, Airlines should notify you about delays and cancellations by email, text, or through their apps, but tech issues may lead to communication mishaps. Always check your flight status on your airline’s website in the 24 hours leading up to your flight. When you’re at the airport, check the departures board for the latest information.
What to Do If Your Flight Has Been Canceled
If your flight is canceled, don’t panic — your airline might automatically rebook you on the next available flight. But there’s always a chance that might not happen, or even if it does, that the new flight won’t work with your schedule. Try visiting your airline’s website to see if it gives you flight options for rebooking. If not, call or text your airline. The wait times might be long, but talking to a customer service agent often gives you the most flexibility.
If your flight gets canceled while you’re at the airport, you might have better luck visiting the airline’s help desk. In fact, Keyes recommends trying both methods at once: “Stand in line and pull out your phone. Gate agents aren’t the only ones who can help re-accommodate you — phone agents can as well,” he says. “Don’t put all your eggs in one basket; you may get through to an agent on the phone before you reach the front of the line at the airport.”
And don’t forget about your checked luggage — if you’ve already checked a bag for a flight that’s been canceled, speak to an airline representative about how to retrieve it.
How to Rebook Your Flight
The three main options for rebooking are in person at an airport help desk, over the phone, and via text. (Some airlines might be able to provide assistance through social media, too.) Bear in mind that the response times can be exceptionally long, so try reaching out by all means possible to find out which method is quickest.
But here’s a hot tip. “The easiest way to get in touch with an airline quickly is to call their international phone lines,” Keyes says. “Take American Airlines. They don’t just have their main U.S. hotline; they’ve got hotlines in Mexico and the United Kingdom and Australia and dozens more. While 99 percent of U.S. passengers call the main U.S. hotline and endure long waits, you’ll typically get right through at a foreign office, and agents there can handle your reservation just the same.”
While airlines always want to rebook you on one of their own flights, Keyes says there is a chance they can rebook you on a different airline. “It’s not common, but in some cases — like, say, it’s the last flight of the day and you’d otherwise have to stay overnight in a connecting city — airlines will do it with a carrier they have an interline agreement with,” he says. “Full-service U.S. airlines have these interline agreements with one another, but budget airlines rarely do. The lack of interline agreements is the primary reason I tend to avoid budget airlines when possible.”
How to Get a Refund, Travel Credit, or Other Compensation
As of April 2024, the U.S. Department of Transportation requires airlines to automatically and “promptly” issue refunds for certain travel disruptions. You are now legally entitled to a cash refund if your flight from or within the U.S. has been canceled or delayed. Delays must be at least three hours for domestic flights or six hours for international flights.
“Under federal law, if an airline cancels or significantly changes your flight, you’re entitled to a full cash refund. Period,” Keyes explains. “Doesn’t matter if it was a non-refundable ticket. Doesn’t matter if the cause was bad weather or a global pandemic. You’re entitled to a cash refund if you no longer wish to travel; you don’t have to take a flight credit or travel voucher.”
Whereas airlines have historically been known for making passengers overcome hurdles to get their money back, this law means they must now issue refunds automatically (no pesky paperwork hidden in the depths of their websites) and in cash, not vouchers or travel credits. Other scenarios that might warrant a refund are class downgrades or a change of airport or the number of connections.
You’ll also get your money back for luggage that’s been delayed by 12 hours or more and any other add-on service you purchase that isn’t provided on your trip. These are the rules for flights departing from the U.S. or traveling domestically only. If you’re flying from Europe, a compensation law called EU 261 is in place.
“If you’re traveling in Europe, many delays or cancellations do entitle you to compensation up to 600 euros, in addition to keeping your flight,” Keyes notes.
Can You Avoid Canceled Flights?
There’s no sure way to avoid flight cancellations or delays, but there is one way to increase the chances that your flight departs on time: “The earlier your flight, the better your odds,” Keyes says. “That’s because weather is generally better in the morning, and also because the plane is usually already at the airport, rather than arriving from elsewhere, and thus at risk if that inbound flight were to get canceled.”
Additional Air Travel Tips
Opt for nonstop flights whenever possible, and try not to check a bag. “If your flight gets canceled or you miss a connection, it’s easier to get re-accommodated if the airline doesn’t have to also locate and transport your checked bag to a new flight,” says Keyes.
